At Sunrise Lanka Tours, we take the privacy of our clients seriously. When you share your personal information with us, you're trusting us to handle it responsibly - and we do. This policy explains clearly what we collect, why we collect it, and how we keep it safe.

Our privacy practices comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

Personal Details Full name, date of birth, phone number, email address, postal address, passport details, and emergency contact information.

Booking and Travel Information Your travel preferences, accommodation requirements, dietary needs, accessibility requirements, flight details, and visa information.

Payment Information Payment method and transaction records. We do not store full credit card numbers.

Website and Communication Data Information submitted through our enquiry forms, email correspondence, and non-identifiable data collected through website analytics.

How We Collect Your Information

We collect information directly from you through:

• Enquiry and booking forms on our website
• Email and phone communication with our team
• Our website, which may use cookies and analytics tools to improve your experience (this data is anonymous and non-identifiable)

How We Use Your Information

Your information is used to plan and deliver your Sri Lanka trip, and nothing else. Specifically, we use it to:

• Process your booking and handle payments
• Coordinate accommodation, transport, guides, and activities with our Sri Lanka partners
• Provide you with personalised itinerary updates and travel information
• Maintain emergency contact capability while you're travelling
• Meet our legal, regulatory, and insurance obligations as an Australian travel company

We do not sell, rent, or trade your personal information - ever.

Sharing Your Information

Because we arrange travel across Sri Lanka, we need to share relevant details with the partners who make your trip happen. This may include:

• Hotels and accommodation providers
• Local transport companies and drivers
• Tour guides and activity operators in Sri Lanka
• Visa and ETA processing partners
• Payment processors

As a company operating between Australia and Sri Lanka, some of your information will be shared with trusted overseas partners solely for the purpose of fulfilling your travel arrangements. Some of these partners may not be subject to Australian privacy laws. By booking with us, you consent to this where it is necessary to complete your trip.

How We Protect Your Information

We use secure systems and industry-standard safeguards to protect your personal information from loss, misuse, unauthorised access, or disclosure. Access to your data is limited to authorised Sunrise Lanka Tours staff and the specific partners involved in your booking.

How Long We Keep Your Information

We keep your personal information only for as long as is necessary to deliver your travel services, meet our legal and accounting obligations, and support any future bookings you may make with us. After this period, your data is securely deleted or anonymised.

Marketing Communications

From time to time, with your consent, we may send you information about new Sri Lanka itineraries, seasonal offers, or travel inspiration. You can opt out of these communications at any time - simply reply to any email or contact us directly and we'll take care of it promptly.

Accessing or Updating Your Information

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct anything that is inaccurate or out of date
• Ask any questions about how your data is managed

We respond to all privacy enquiries promptly. Just get in touch with our team and we'll be happy to help.

Contact Us

For any questions about this Privacy Policy, or to access or update your personal information, please reach out to us:

Email : info@sunriselankatours.com
Phone : +61 (403) 658 222

Last updated: March 2026 Sunrise Lanka Tours Pty Ltd - Sydney, Australia