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Because our Sri Lanka itineraries involve confirmed arrangements with carefully selected local hotels, transport providers, and guides, the following fees apply when a booking is cancelled:
| Time Before Tour Departure | Cancellation Fee |
|---|---|
| More than 45 days | Full refund, minus a AUD 150 administration fee |
| 31 to 45 days | 25% of total tour cost |
| 15 to 30 days | 50% of total tour cost |
| 14 days or less | 100% of total tour cost (no refund) |
All cancellation requests must be submitted in writing to info@sunriselankatours.com.
Regardless of when you cancel, the following costs are non-refundable once incurred:
Where possible, our team will work with our Sri Lanka partners on your behalf to pursue credits or alternative arrangements. Please note that supplier refund processing times are outside our control and can take several weeks.
We are unable to offer refunds or credits in the following circumstances:
Sri Lanka, like all international destinations, can occasionally be affected by circumstances beyond anyone's control - including natural events, government travel advisories, airline disruptions, or other unforeseen situations. If this affects your tour, we will do everything we can to secure alternative dates or supplier credits on your behalf. Refunds in these situations depend on individual supplier policies, and administration fees may apply.
Travelling to Sri Lanka from Australia is a significant trip, and we strongly recommend purchasing comprehensive travel insurance before confirming your booking. A good policy can cover costs outside our refund terms - including medical emergencies, trip cancellations, lost baggage, and unexpected disruptions. Our team is happy to point you in the right direction if you need guidance.
These Terms and Conditions apply to all bookings made with Sunrise Lanka Tours. By confirming your reservation, you agree to the terms set out below.
We've written these in plain language so they're easy to understand. If anything is unclear, please don't hesitate to contact us directly - we're always happy to talk you through it.
Sunrise Lanka Tours is an Australian company, and we operate in full compliance with the Australian Consumer Law (ACL). Under the ACL, you are entitled to a remedy if the services we provide:
These rights apply regardless of any other conditions listed here and cannot be excluded.
To make the most of your Sri Lanka experience, you are responsible for:
Review your travel documents carefully. Please check all documents - names, dates, passport details, and flight times - within 48 hours of receiving them from us. Errors not flagged within this window may result in amendment fees. Failure to meet entry requirements may result in denied boarding or entry, and no refund will be available in these circumstances.
We understand that circumstances change, and we'll always do our best to accommodate amendments to your booking. Please be aware that:
Bookings may only be made by individuals aged 18 or over. All travellers must provide accurate and complete information at the time of booking. These Terms and Conditions apply from the commencement of your tour until its official conclusion.
Sunrise Lanka Tours acts as an agent connecting you with our trusted network of Sri Lankan hotels, transport providers, activity operators, and other independent suppliers. Your contract for each individual service is directly with the relevant supplier. While we select our partners carefully, we are not responsible for the acts, omissions, or performance of third-party suppliers.
We take care to ensure all information we share about our itineraries and partners is accurate, but details such as accommodation facilities and activity specifics may change from time to time. We are not liable for changes made by suppliers after your booking is confirmed.
We craft our Sri Lanka itineraries with care and aim to deliver every tour as described. Occasionally, minor adjustments may be necessary due to local weather conditions, road access, safety considerations, or other operational factors. If accommodation requires substitution, we will always aim to match or exceed the original standard. We will notify you of any significant changes as early as possible.
To the extent permitted by Australian law, Sunrise Lanka Tours is not liable for any loss, damage, injury, delay, or expense arising from:
Your rights under the Australian Consumer Law remain unaffected.
All travellers must hold comprehensive travel insurance that covers, at a minimum:
Your insurance must be in place before your tour begins and remain valid throughout your trip. Sri Lanka is a wonderfully safe destination, but being properly covered means you can travel with complete peace of mind.
We encourage all travellers to check the Australian Government's Smartraveller website (smartraveller.gov.au) before and during travel. Sunrise Lanka Tours is not liable for losses arising from travel to destinations with active government warnings or advisories.
Sri Lanka is a country rich in culture and tradition, and we ask all travellers to respect local customs and laws, treat fellow travellers, guides, and staff with courtesy and respect, and follow all safety instructions provided throughout the tour. We reserve the right to remove any traveller who poses a safety risk or disrupts the experience for others. No refund will be provided in such cases.
In the event of an emergency during your trip, you authorise Sunrise Lanka Tours to share your itinerary and contact details with relevant authorities or emergency services as required for your safety.
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the New South Wales courts. Where services are delivered in Sri Lanka or elsewhere, local laws will apply to those specific services.
These Terms and Conditions represent the entire agreement between you and Sunrise Lanka Tours and supersede all prior communications. If any clause is found to be invalid, the remaining provisions continue in full force.